Refund policy

Given the nature of the product and due to the sanitary and hygiene we cannot accept any returns. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reach us on s.khalik@nomnomuae.com

 

 Refunds

We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: s.khalil@nomnomuae.com

We will reimburse You no later than 7 days. Refunds will be done only through the Original Mode of Payment, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

 

The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods that were not stored according to the instruction mentioned on the packs. 
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. The Goods will be picked up for a shipping fee of AED30.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

You can always contact us for any return question at s.khalil@nomnomuae.com